How long before the function should I make a booking?
The earlier you make a booking the better chance you have of your hire items being available. The later you leave it, you may miss out. We suggest booking maximum numbers at first, then fine tuning numbers. This has to be done a week prior to your event.
Am I being charged per day for my hire equipment?
No, if your function is on a Saturday, for example, you only pay for one day’s hire, even though we deliver the day before and we pick up on the Monday. We are closed on Sundays.
What is the latest time I can make changes to my order?
As orders are packed from the Thursday, we need final numbers by the Wednesday to ensure your altered quantities are available and to allow us to re hire out your equipment if you have decreased the numbers.
Do we have to clean any of the hire equipment before we return them?
Hire equipment must be returned clean otherwise a cleaning fee is charged. There are some items, like linen and chair covers, that do not need to be cleaned (see linen fact sheet).
Can we pick up our hire order?
Yes, you can pick up on Friday (8am -5pm) or Saturday (9am – 1pm) from our Underwood premises or if you have a midweek function, we open at 8.30am and close at 5pm.
If I pick up, will someone be there to put the hire equipment into my vehicle?
Unfortunately, we cannot afford to have extra staff solely for pick ups. It is an advantage for you to bring an offsider to help you load and tie down. However, we would always assist where possible.
What time do I have to return my hire?
If you have a weekend hire, you need to return it on Monday between 8am – 5pm. Midweek hires are returned between the hours of 8.30am – 5pm.
Late fees may apply
When do you deliver?
For a weekend function, our delivery charges are based on a Friday delivery and Monday pick up with no set times allocated. Weekend deliveries can be arranged at an additional charge. Conditions apply. See Delivery Charges.
If my function is midweek, when would you deliver?
The usual delivery is the day before and we pick up the day after.
Will my hire order fit in my car?
This always depends on the amount of equipment you are picking up and what size car you have. It is always an advantage to pick up larger orders in a ute or a trailer. A number of our heating/cooking equipment will not fit into an average sedan, therefore a ute is required.
TRADIES/BACKYARD HANDYMEN.. We do ask that you clear your ute or trailer of everything else before picking up your hire items to avoid DAMAGE to our equipment.
How do I pay for my order?
Payment is required either before or on the day you receive your equipment. A deposit is required if you are booking a marquee, coldroom and roasting ovens. We accept cash, credit cards, or bank deposits. If you choose the bank payment, this has to be in our bank at least 2 days prior to delivery and a receipt number supplied.
What if I break some equipment?
When the hire equipment leaves our premises it is your responsibility and any damages or shortages would have to be paid by the hirer. (see our Hire Conditions)
What is your largest marquee?
We have a very large number of marquees and they vary in sizes. If you would like a marquee for your function, and you have a level area that doesn’t have clotheslines or bushes underneath it, it is a good idea to measure the area yourselves, so you can let us know the measurements and we can advise which marquee would fit in that area.
How do I fit 100 people under a marquee in my backyard?
You first need to measure the area where you want the marquee, as it doesn’t matter how many people may be invited, if your area is smaller that the marquee it will just not fit. Often you may have for example, 60 invited guests, where we would suggest a 6m x 9m marquee, but the area where you want to put the marquee is only 4m x 4m...
What marquee would be best for my function?
There are two types of marquees. Peg and pole marquees and free standing marquees.
Peg & Pole Marquees
The traditional marquee or tent is a peg and pole which can only be erected on unsealed surfaces like grass and it has centrepoles and side poles with guy ropes being pegged into the ground. You need to advise if there are any underground pipes as the pegs need to be pegged about 30cm into the ground.
Free Standing Marquees
Freestanding marquees can be erected on an unsealed or sealed surface, that means grass or cement. It must be fairly level area that has no obstacles like clothesline and bushes underneath the maquee area. This type of marquee does not have centrepoles, therefore it allows for a totally open area under the roof. If the marquee is erected on grass we do like to peg the marquee down to secure it. However, if the surface is cement we weight the marquees down with cement blocks on each corner.
Do sides come with the marquees?
It does depend on the marquee that you have hired as to the colour and type of sides that come with that particular marquee. For marquees 6m x 9m and larger we give you two sides free of charge. Extra sides are available at an additional charge.
Why do the sides flap in the wind?
For all our peg and pole and freestanding marquees, sides are hooked onto a stringline around the inside of the marquee and fall to the ground, therefore the breeze will cause movement in the sides, which can be lessened but can’t be eliminated. If you don’t want the sides to flap in the wind, you would have to hire our structured pavillions as the sides are fitted.